Refund policy

We want you to be happy with your order. Because we sell three different kinds of products, the rules depend on what you bought. To start a return, refund or replacement, email jackrichstake@gmail.com with your order number and, for damaged or faulty items, a photo.

Printable party kits (digital downloads)

Party kits are digital files delivered instantly, so we can't take them back once they've been downloaded. If your file won't open, is missing pages or isn't the kit you ordered, contact us within 14 days of purchase and we'll fix it or give you a full refund.

Desk mats and t-shirts (made to order)

These items are printed just for you, so we can't accept returns for a change of mind or the wrong size. If your item arrives damaged, misprinted or faulty, contact us within 30 days of delivery with a photo and we'll send a free replacement or give you a full refund. You don't need to send the faulty item back unless we ask.

Pet hair products

Damaged, faulty or wrong item: contact us within 30 days of delivery with a photo and we'll send a replacement or give you a full refund.
Changed your mind: you can return unused items in their original packaging within 30 days of delivery. Email us first for the return address. Return shipping is paid by the customer for change-of-mind returns.